Refund policy

Refund & Return Policy – TrendZen

✨ Our Promise

At TrendZen, we are committed to providing practical, useful, and quality products that make everyday life easier. Every order is carefully packed and checked before dispatch to ensure it reaches you safely.

📌 Refund & Return Terms

1. Order Processing

We process orders quickly to ensure fast delivery.

Once an order has been processed, it cannot be cancelled or modified.

2. Non-Refundable Products

All products sold on TrendZen are non-refundable and non-returnable, except in cases where the product received is:

  • Damaged

  • Defective

  • Incorrect/wrong item

  • Missing an item from the package

Refunds or replacements will only be considered for eligible issues.

3. Damaged, Defective, Missing or Wrong Product Claims

If you receive a damaged, defective, missing, or incorrect product, you must provide a clear unboxing video as proof.

The unboxing video must:

  • Be recorded in clear lighting

  • Clearly show the shipping label

  • Show the sealed package from all sides

  • Show the package being opened on camera without cuts or edits

  • Clearly show all products and contents received

For specific issues:

  • Damaged product: Clearly show the damage or defect

  • Missing item: Show the complete contents received

  • Wrong item: Show the received product along with the shipping label

🎥 Important: Unboxing Video Requirement

An unboxing video is required for us to verify damage, missing items, or incorrect products.

Claims without sufficient video proof may not be accepted.

4. Claim Period

All eligible claims must be reported within 48 hours of delivery.

Claims submitted after 48 hours of delivery may not be accepted or processed.

5. Refund Process

If your claim is approved:

  1. We may request the product to be returned to TrendZen.

  2. The returned product will be inspected.

  3. Once the claim is verified and approved, the refund will be processed within 5–7 business days.

The refund will be issued through the applicable payment method used for the order, where possible.

6. Replacement Policy

For eligible damaged, defective, or incorrect-product claims:

  • A replacement may be provided after verification.

  • Replacement availability depends on product stock.

  • If the same product is unavailable, TrendZen may provide a refund instead.

7. Order Cancellation

Prepaid Orders:
Prepaid orders cannot be cancelled once the order has been placed/processed.

Cash on Delivery (COD) Orders:
COD orders may be cancelled during the order confirmation process through the confirmation message or confirmation call.

Once a COD order has been confirmed and processed for dispatch, cancellation may no longer be possible.

⚠️ Important Notice

TrendZen reserves the right to reject claims that do not meet the requirements of this policy, including claims without adequate proof or claims submitted after the specified time period.

📞 Need Help?

For questions regarding refunds, returns, replacements, or order-related issues, please contact our support team:

TrendZen Support Team
Email: teamtrendntrust@gmail.com

We will do our best to review your concern and assist you as quickly as possible.