Shipping policy

🚚 Shipping Policy – TrendZen

✨ Our Commitment

At TrendZen, we are committed to delivering your orders safely, quickly, and reliably across India.

We work with trusted logistics and courier partners to ensure your order reaches you as smoothly as possible.

📦 Order Processing Time

  • Orders are generally processed within 1–3 business days.

  • Orders placed on weekends or public holidays will generally be processed on the next working day.

  • Processing time may occasionally vary during sales, promotional periods, or periods of unusually high order volume.

🚀 Shipping & Delivery Time

We work with reliable courier and logistics partners to deliver orders across India.

Once your order has been dispatched, delivery typically takes:

👉 3–7 business days

Delivery time may vary depending on your location, courier availability, and other logistical factors.

⚠️ Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our direct control, including:

  • Remote or hard-to-reach delivery locations

  • Courier partner operational issues

  • Weather conditions or natural disruptions

  • Transportation delays

  • High order volumes during sales, festivals, or promotional periods

  • Government restrictions or unforeseen circumstances

If your order is delayed, our support team will assist you with tracking and available delivery information.

📍 Shipping Coverage

We currently provide shipping across India only 🇮🇳.

Delivery availability may vary for certain remote or restricted locations depending on courier serviceability.

💰 Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout.

  • Free shipping may be offered on selected products, orders, or promotional offers.

  • Shipping charges may vary depending on the product, delivery location, or applicable offer.

📦 Order Tracking

Once your order has been dispatched:

  • You may receive a tracking link or tracking information via SMS, email, or other available communication channels.

  • You can use the tracking information provided to check the current status of your shipment.

  • Tracking information may take some time to become active after dispatch.

🚫 Incorrect Address / Failed Delivery

Please make sure that your:

  • Name

  • Mobile number

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

are accurate when placing your order.

If delivery fails because of an incorrect or incomplete address, incorrect contact information, refusal to accept the parcel, or repeated unsuccessful delivery attempts, additional shipping or re-shipping charges may apply.

📦 Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend recording a clear unboxing video while opening the package.

For damaged, defective, missing, or incorrect products, please refer to our Refund & Return Policy for applicable claim requirements.

📞 Need Help?

For any shipping-related questions or concerns, please contact:

TrendZen Support Team

📧 teamtrendntrust@gmail.com

We will be happy to assist you with your order and delivery-related concerns.