Terms of service

📜 Terms of Service – TrendZen

🛍️ Overview

This website is operated by TrendZen. Throughout the site, the terms “we”, “us” and “our” refer to TrendZen.

By accessing or using our website and/or purchasing any product from us, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced on this website.

👉 If you do not agree with these Terms, please do not use our website or purchase our products.

📌 1. Online Store Terms

By using the TrendZen website, you agree that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.

  • You will use our website and products only for lawful purposes.

  • You will not use our website to engage in any illegal, fraudulent, or unauthorized activity.

  • You will not attempt to introduce viruses, malware, malicious code, or any other harmful material.

  • You will not interfere with or attempt to compromise the security or proper functioning of our website.

Violation of these Terms may result in restriction or termination of your access to our services.

📦 2. Products & Services

  • All products displayed on TrendZen are subject to availability.

  • We reserve the right to modify, replace, suspend, or discontinue any product or service at any time without prior notice.

  • Product images are provided for representation purposes. Actual products may have minor differences in colour, size, packaging, design, or appearance.

  • Product specifications, descriptions, and availability may be updated from time to time.

  • We make reasonable efforts to ensure that product information displayed on the website is accurate.

💳 3. Pricing & Payments

  • All prices are displayed in Indian Rupees (₹) unless otherwise stated.

  • Prices may change at any time without prior notice.

  • We reserve the right to correct pricing errors or inaccuracies and to cancel or modify orders affected by such errors.

  • We reserve the right to refuse or cancel any order at our discretion, including where fraud, incorrect pricing, or suspicious activity is suspected.

  • For prepaid orders, payment must be successfully completed before the order can be processed.

  • For Cash on Delivery (COD) orders, payment is required upon delivery according to the applicable order terms.

🚚 4. Shipping & Delivery

  • We aim to process and dispatch orders as quickly as reasonably possible.

  • Delivery timelines displayed on our website are estimates and are not guaranteed.

  • Delivery times may vary depending on location, courier availability, weather, holidays, operational issues, or other circumstances beyond our reasonable control.

  • TrendZen is not responsible for delays caused by courier partners, transportation issues, natural events, government restrictions, or other unforeseen circumstances.

  • Customers are responsible for providing accurate shipping and contact information at the time of placing an order.

🔁 5. Returns, Refunds & Replacements

Returns, refunds, and replacements are subject to our Refund & Return Policy.

By placing an order with TrendZen, you acknowledge and agree to the terms and conditions mentioned in our Refund & Return Policy.

Please review the policy before completing your purchase.

🚫 6. Order Cancellation

  • Orders cannot be cancelled or modified once they have been processed for dispatch.

  • Prepaid orders cannot be cancelled once placed/processed, subject to applicable circumstances.

  • COD orders may be cancelled during the order confirmation process or before dispatch, where applicable.

  • Once an order has been dispatched, cancellation may no longer be possible.

🔐 7. Personal Information

Your submission of personal information through the TrendZen website is governed by our Privacy Policy.

You are responsible for ensuring that the information provided by you, including your name, phone number, email address, and delivery address, is accurate and up to date.

⚠️ 8. Limitation of Liability

We make reasonable efforts to provide a reliable shopping experience; however, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be completely free from errors or technical issues.

  • All information displayed on the website will always be completely accurate or current.

  • Products will meet every individual customer's expectations or intended use.

To the extent permitted by applicable law, TrendZen shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

🧾 9. Intellectual Property

All content available on the TrendZen website, including but not limited to:

  • Logos and brand elements

  • Product images

  • Photographs

  • Product descriptions

  • Text and written content

  • Website design and layout

  • Graphics and other visual materials

is owned by or used by TrendZen with appropriate rights or authorization.

You may not copy, reproduce, distribute, modify, publish, or use our website content for commercial purposes without prior written permission.

🔄 10. Changes to These Terms

TrendZen reserves the right to update, modify, or replace these Terms of Service at any time.

Any changes will become effective once they are published on this website. It is your responsibility to review this page periodically for updates.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

⚖️ 11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the TrendZen website shall be subject to the applicable jurisdiction in India.

📞 12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

TrendZen Support Team

Email: teamtrendntrust@gmail.com

We will be happy to assist you with your questions or concerns regarding our website, products, and services.